Contact Us and Complaints

Effective date: November 2, 2026

Contact our store

Torrance store

CC California Cash, operated by Otane, Inc. ("California Cash," "we," "us")
1223 W Carson Street, Torrance, CA 90502 (across from Harbor-UCLA Medical Center)
Phone:
Store details

Store hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday and Sunday 10:00 AM - 4:00 PM.

We do not list an email address. Please contact us by phone or in person.

How to raise a complaint

  1. Start with our store. Call or visit the store where you did business and explain the problem. Many questions can be sorted out this way.
  2. Contact the California Department of Financial Protection and Innovation (DFPI) if you are not satisfied: dfpi.ca.gov; toll-free 1-866-275-2677.
  3. You can also contact the Consumer Financial Protection Bureau (CFPB): consumerfinance.gov; phone (855) 411-2372.

What to include

  • Your name and phone number
  • The store and the date of the loan or payment involved
  • A short description of what happened
  • What you would like us to do
  • Copies of any documents (never send originals)

You may go to the DFPI or the CFPB at any time; you do not have to contact us first.

See also borrowing responsibly and legal and licensing information.

Questions? Call CC California Cash at (310) 787-7587 or visit us at 1223 W Carson Street, Torrance.

    • Great Payday Loans
    • Check cashing with fees within California limits.
    • Low-cost money orders.
    • MoneyGram wire services to the world.
    • DMV Registration
    • Cell phone cards.

    At California Cash we are licensed under the State of California to provide payday loans at a regulated rate. Our fees follow California law and are disclosed in writing before you sign.

    Licensed by the Department of Financial Protection and Innovation pursuant to the California Deferred Deposit Transaction Law.

Important information. CC California Cash is operated by Otane, Inc. and is licensed by the California Department of Financial Protection and Innovation (DFPI) pursuant to the California Deferred Deposit Transaction Law. A California payday loan (deferred deposit transaction) is limited to a $300 check; the fee may not exceed 15% of the check ($45), so the most you can receive is $255. Example: a $255 advance with a $45 fee repaid in 14 days has an APR of 460.16%; the APR is higher for shorter terms and lower for longer terms. Payday loans are meant for short-term emergency needs, not long-term financial solutions. There are no rollovers or extensions, and you cannot be prosecuted for a returned check. Requests made online through our website form may be reviewed by lenders in a third-party network that set their own terms; approval is not guaranteed and lenders may verify your information and check your credit. To check a license or file a complaint, contact the DFPI at 1-866-275-2677.